tigerbd Privacy Policy

Section 1

Information We Collect

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tigerbd collects personal data from players in order to operate a safe, compliant, and high-quality online gaming platform for users across Bangladesh. We collect only the information that is genuinely necessary for the purposes described in this Privacy Policy, and we do not collect sensitive data beyond what is required for identity verification and responsible gaming compliance.

Registration and Account Data

When you create a tigerbd account, we collect the following registration information:

• Your full legal name as it appears on your Bangladesh National Identity Card or passport.
• Your date of birth, used to verify that you meet the 18+ age eligibility requirement.
• Your registered Bangladeshi mobile number, used for account authentication, OTP verification, and support communications.
• Your email address, used for account notifications, security alerts, and promotional communications where you have opted in.
• Your preferred currency (Bangladeshi Taka, ৳) and your account login credentials (username and hashed password).

Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, tigerbd may request documentary evidence of your identity and address. This may include scanned copies or photographs of your Bangladesh National Identity Card issued by the Bangladesh Election Commission, your Bangladeshi passport, your driving licence, or a recent utility bill or bank statement showing your name and address. KYC documents are handled with the highest level of care and are stored in an encrypted document repository accessible only to authorised tigerbd compliance personnel.

Financial Transaction Data

When you make a deposit or withdrawal on the tigerbd platform, we record the transaction amount in Bangladeshi Taka (৳), the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the transaction timestamp, and the transaction reference number assigned by the payment provider. tigerbd does not store full bKash PINs, Nagad PINs, or bank account passwords at any point. Payment credentials remain on the infrastructure of the respective payment service provider and are never exposed to tigerbd's application layer.

Gameplay and Behavioural Data

tigerbd automatically records data about how you use the platform. This includes the games you play (cricket betting, live casino, slots, roulette, table games), your bet amounts and outcomes, the duration of your sessions, the device type and operating system you use, your IP address, and the pages and features you interact with on the tigerbd website. This data is used for responsible gaming monitoring, fraud detection, platform performance optimisation, and personalisation of your gaming experience.

Communications Data

When you contact tigerbd support via email, live chat, or any other channel, we retain a record of the content and timestamp of that communication. This allows our support team to maintain continuity in resolving your queries and to review past interactions if a dispute or compliance issue arises.

Section 2

How We Use Your Data

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tigerbd processes your personal data on the basis of contractual necessity (to fulfil our obligations as your gaming platform), legal compliance (to meet our KYC, anti-money-laundering, and responsible gaming obligations), legitimate interest (to operate, secure, and improve our platform), and — where relevant — your explicit consent (for optional marketing communications).

The table below summarises the primary purposes for which tigerbd uses your personal data and the legal basis for each processing activity:

Marketing Communications

tigerbd will only send you promotional emails, bonus notifications, and seasonal offer updates (such as those related to BPL, IPL, T20 World Cup, Eid, or Pohela Boishakh promotions) if you have explicitly opted in to receive marketing communications during account registration or via your account settings. You may withdraw your marketing consent at any time by contacting tigerbd support at [email protected]. Withdrawal of marketing consent does not affect the processing of your data for account management, security, or compliance purposes.

Section 3

Data Sharing and Disclosure

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tigerbd does not sell, rent, or transfer your personal data to third parties for their own commercial use. However, in the course of operating the tigerbd platform, we work with a limited number of trusted third-party service providers who may process your data on our behalf, strictly according to our instructions and this Privacy Policy.

Service Providers and Data Processors

The categories of third-party service providers who may access your data as data processors on behalf of tigerbd include:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive transaction-level data (amount, reference, timestamp) necessary to process your deposits and withdrawals.
• Game technology providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe may receive anonymised session identifiers to facilitate game delivery, RNG certification, and fairness auditing. They do not receive your name, mobile number, or payment details.
• KYC and identity verification partners — where we use third-party identity verification services to assist with document checking, those partners process your KYC documents under strict data processing agreements and are not permitted to retain or use your data for any other purpose.
• Cloud infrastructure and hosting providers — tigerbd's platform is hosted on secure cloud infrastructure. The hosting provider operates as a data processor and has no independent access to or rights over the data stored on its servers.
• Analytics and fraud detection tools — anonymised and pseudonymised behavioural data may be processed by analytics partners to help tigerbd detect unusual patterns, optimise platform performance, and improve the player experience.

Legal Disclosures

tigerbd may disclose your personal data to statutory authorities, law enforcement agencies, or regulatory bodies where we are required to do so by applicable law, court order, or lawful request. In such cases, tigerbd will disclose only the minimum data necessary to comply with the legal obligation and will, where permitted by law, notify you of the disclosure request.

Section 4

Cookies and Tracking Technologies

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The tigerbd website uses cookies and similar local storage technologies to ensure the platform functions correctly, to maintain your login session, and to collect anonymised analytics data that helps us understand how players use the site. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Types of Cookies Used by tigerbd

Managing Your Cookie Preferences

You may control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling essential session cookies will prevent you from logging into your tigerbd account and using the platform. Disabling analytics cookies will not affect your ability to access games or manage your account. For instructions on managing cookies in your specific browser, consult the help documentation provided by your browser's developer.

tigerbd does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on its platform. The analytics tools used by tigerbd are configured to anonymise IP addresses and are not permitted to share tigerbd player data with any advertising network.

Section 5

Data Security Measures

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tigerbd takes the security of your personal data seriously and maintains a comprehensive set of technical and organisational measures to protect player data against unauthorised access, accidental loss, alteration, or destruction. These measures are reviewed and updated regularly to reflect evolving security standards and the specific threat landscape relevant to online gaming platforms serving players in Bangladesh.

Technical Security Controls

• All data in transit between your browser or mobile device and tigerbd's servers is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon visible in your browser address bar confirms this encryption is active.
• Passwords are stored in a one-way hashed format using a modern cryptographic hashing algorithm. Even tigerbd staff cannot view your password in plain text — which is why a password reset (rather than a password reminder) is used when players forget their credentials.
• Player financial data and KYC documents are stored in an encrypted-at-rest document repository with access restricted to a small group of authorised compliance personnel only.
• tigerbd's infrastructure is protected by firewalls, intrusion detection systems, and rate-limiting controls that identify and block suspicious access patterns automatically.
• Two-factor authentication (2FA) is available for high-value withdrawal requests and is enforced for all tigerbd administrative accounts.

Organisational Security Controls

• Access to player data is granted on a strict need-to-know basis. Staff members are only given access to the categories of data required to perform their specific role.
• All tigerbd staff and contractors who handle personal data are subject to confidentiality obligations and receive regular training on data protection best practices.
• tigerbd conducts periodic internal security reviews and maintains an incident response procedure for managing any suspected or confirmed data security incidents promptly.

Reporting a Security Concern

If you believe your tigerbd account has been accessed without your authorisation, or if you discover a potential security vulnerability on the tigerbd platform, please contact us immediately at [email protected]. Security reports are treated as high priority and will be reviewed within one business hour of receipt. Please do not attempt to exploit any vulnerability you discover — report it directly to our team.

Section 6

Data Retention Policy

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tigerbd retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, compliance, and contractual obligations. The following retention periods apply to the main categories of personal data held by tigerbd:

Once the applicable retention period has expired, tigerbd will securely delete or permanently anonymise the relevant data in accordance with our data destruction procedures. If you have requested deletion of your data under your privacy rights (see Section 7), tigerbd will process that request within the timeframes described below, subject to any overriding legal retention obligations.

Section 7

Your Privacy Rights

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As a tigerbd player, you have a number of rights in relation to the personal data that tigerbd holds about you. tigerbd is committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact [email protected] with the subject line "Privacy Rights Request" and include your registered mobile number so that we can verify your identity before processing the request.

Right of Access

You have the right to request a copy of the personal data that tigerbd holds about you. We will provide a structured summary of your data in a readable format within five business days of receiving a verified access request.

Right to Rectification

If any of the personal data tigerbd holds about you is inaccurate or out of date, you have the right to request that we correct it. For example, if your legal name or address has changed and your tigerbd account still shows your previous details, contact support and we will update your records promptly following identity re-verification.

Right to Erasure

You have the right to request that tigerbd delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent (for consent-based processing), or where you believe tigerbd has processed your data unlawfully. Please note that this right is subject to overriding legal retention obligations — for example, tigerbd is required to retain financial transaction records for a minimum of seven years for regulatory compliance purposes, and this obligation takes precedence over an erasure request for those specific data categories.

Right to Restrict Processing

You may request that tigerbd restricts the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or where you have objected to processing based on legitimate interest and the outcome of that objection is pending. During a processing restriction, tigerbd will continue to store your data but will not actively process it for the restricted purpose.

Right to Data Portability

Where tigerbd processes your personal data on the basis of your consent or contractual necessity, and that processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider of your choice.

Right to Object to Marketing

You have the absolute right to object to receiving marketing communications from tigerbd at any time. To opt out of all marketing communications, email [email protected] with the subject line "Unsubscribe". Your opt-out request will be processed within two business days and will not affect your account status or your access to any platform features.

Section 8

Policy Updates and Contact

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tigerbd reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When material changes are made to this Privacy Policy, we will notify registered players by email to their registered address at least 14 days before the changes take effect. The updated policy will also be published on this page with a revised "Last updated" date at the top.

Your continued use of the tigerbd platform after receiving notification of a material privacy policy change and after the effective date of the revised policy constitutes your acknowledgement of the updated terms. If you do not agree to the revised Privacy Policy, you should close your tigerbd account before the effective date of the changes by contacting tigerbd support.

Contact the tigerbd Privacy Team

For all privacy-related queries, data subject rights requests, concerns about how tigerbd has handled your personal data, or to report a suspected data security incident, please contact the tigerbd privacy team using the details below. All communications should be in English.

• Email: [email protected] — use the subject line "Privacy Query" or "Privacy Rights Request" for fastest routing.
• Response time: Acknowledgement within one business day; resolution within five business days for standard requests.
• Support hours: The tigerbd support team is available 24 hours a day, seven days a week, including Bangladeshi public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March).
• Identity verification: For data subject rights requests, please include your registered mobile number in your email so that we can verify your identity before processing the request. We cannot process rights requests without identity verification.