Play Smart with tigerbd
Responsible Gaming

Our Commitment to Safe Play

At tigerbd, responsible gaming is not a legal checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, and we recognise the responsibility that comes with providing access to online gambling services. Our aim is to create a platform where entertainment is delivered safely, transparently, and with genuine care for player wellbeing.

tigerbd believes that the overwhelming majority of our players enjoy cricket betting, slots, live casino, and table games as a leisure activity with no adverse consequences. However, we also know that for a small number of players, gambling can develop into a problem that affects their financial stability, relationships, and mental health. This page exists to make sure every tigerbd player — whether they are an occasional weekend bettor or a frequent player — knows exactly what safeguards are available to them and how to access help if they ever need it.

Every responsible gaming feature described on this page is available free of charge to all tigerbd account holders. These tools cannot be overridden by tigerbd staff on your behalf — they are under your direct control, which is exactly as it should be.

18+ Age Restriction Policy

tigerbd enforces the 18+ age requirement at every stage of the player journey. During registration, all players are required to declare that they are 18 years of age or older. This declaration is legally binding. As part of our Know Your Customer (KYC) process, tigerbd may request documentary evidence of age — typically a Bangladesh National Identity Card or passport — before approving a withdrawal or allowing continued use of the platform.

Age verification is not a formality at tigerbd — it is a genuine safeguard. Our compliance team reviews registration data and flags accounts where the declared date of birth raises any concern. Accounts that fail age verification are suspended immediately and all funds held in the account are frozen pending review. If an account is found to have been opened by a person under the age of 18, the account will be permanently closed and all deposits returned to the original payment method (bKash, Nagad, Rocket, or bank account), less any amounts paid out as winnings during the period of underage access.

Keeping Gambling Away from Young People

If you share a device with children or young family members, tigerbd strongly recommends that you:

• Never save your tigerbd login credentials in a shared browser or on a shared device's autofill settings.
• Always log out of your tigerbd account when you have finished playing, especially on a smartphone or tablet accessible to younger household members.
• Consider using parental control software such as Net Nanny, Kaspersky Safe Kids, or your mobile carrier's family safety features to restrict access to gambling websites on devices used by minors.
• Talk openly with young people in your household about the risks of gambling and why it is an adult activity governed by strict age rules.

Player Protection Tools

tigerbd provides a suite of account-level tools that allow you to manage the way you interact with the platform. These tools are designed to give you clear, granular control over your spending, your time, and your exposure to gambling activity. All tools below are available directly through your tigerbd account settings or by contacting our support team at [email protected].

Self-Exclusion Programme

Self-exclusion is the most powerful tool available to tigerbd players who feel that their gambling has reached a level where a complete break is necessary. When you self-exclude, your tigerbd account is closed and locked for the duration of your chosen exclusion period. You will not be able to log in, deposit, place bets, or receive any promotional communications from tigerbd for the full term of the exclusion.

tigerbd offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent (indefinite) exclusion. A permanent self-exclusion cannot be reversed. All other self-exclusion periods can only be reviewed at the end of the full term, following a mandatory 7-day cooling-off period during which you must reaffirm your request to have the exclusion lifted. tigerbd will never proactively contact a self-excluded player to encourage them to return.

How to Request Self-Exclusion

1. Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered mobile number and your preferred exclusion duration (6 months / 1 year / 3 years / permanent).
2. A tigerbd responsible gaming team member will respond within one business hour to confirm your identity using the mobile number registered to your account. This step protects against accidental or unauthorised exclusion requests.
3. Once your identity is confirmed, tigerbd will immediately suspend your account, zero out any active bonuses, and process the return of your available real-money balance to your registered bKash, Nagad, or bank account within 72 hours.
4. You will receive a confirmation email detailing the exclusion period, the date on which the exclusion will be reviewed (for non-permanent exclusions), and links to external support organisations should you wish to seek additional help.
5. If during your self-exclusion period you attempt to create a new tigerbd account using the same personal details, that account will be closed immediately upon detection and reported to our compliance team.

Recognising Problem Gambling

Problem gambling can develop gradually. Many players do not recognise the warning signs until the impact on their finances, relationships, or mental health has become significant. tigerbd encourages all players to check in with themselves regularly and to be honest about how gambling fits into their lives. Below are some of the most common signs that gambling may have moved beyond entertainment into problematic territory.

If you answered yes to two or more of the questions above, tigerbd strongly encourages you to activate one or more of the player protection tools described in this page, or to contact our responsible gaming team directly. Acknowledging a problem is the first and most important step — and you do not have to take that step alone.

Support Resources

If you feel that gambling is becoming a problem for you or someone you care about, there are professional organisations and support services that can help. tigerbd encourages all players who are struggling to reach out — these services are confidential, non-judgmental, and in most cases free of charge. The following types of organisations provide support to people dealing with gambling-related difficulties:

• National mental health helplines — Bangladesh has a growing network of mental health and crisis support helplines. The Kaan Pete Roi helpline (operating in Bangladesh) offers emotional support and referrals to professional counselling services for individuals experiencing stress, anxiety, or compulsive behaviours including gambling.
• Gamblers Anonymous (GA) — GA is an international fellowship of individuals who share their experiences to help one another recover from gambling addiction. Meetings and literature are available in English and many other languages. Visit the GA website directly for meeting schedules and contact information.
• Psychological counselling services — Private and NGO-run psychological counselling centres operate in Dhaka, Chittagong, and other major Bangladeshi cities. A GP or primary care physician can refer you to a professional therapist who specialises in compulsive behaviour and addiction recovery.
• Financial counselling — If gambling has created financial difficulties, a certified financial counsellor can help you build a recovery plan, negotiate with creditors, and structure a realistic path back to stability. BRAC, ASA, and other NGOs operating in Bangladesh offer financial literacy and debt counselling programmes.
• Family support networks — Gam-Anon is the support group for families and friends of people with gambling problems. It offers guidance on how to support a loved one while also protecting your own wellbeing.

tigerbd does not have a commercial relationship with any of the organisations listed above and provides these references purely in the interest of player welfare. If you would like help identifying the most appropriate support service for your specific situation, please contact our responsible gaming team at [email protected] and we will do our best to point you in the right direction.

Protecting Minors

tigerbd takes the protection of minors extremely seriously. Gambling is a legal activity for adults aged 18 and above and it is never appropriate for children or young people. In addition to our own age verification controls, tigerbd encourages parents and guardians to take active steps to ensure that gambling websites are not accessible on devices used by young people.

Recommended Parental Control Measures

• Install reputable parental control software on family devices. Options widely available in Bangladesh include Norton Family, Kaspersky Safe Kids, and Qustodio — all of which allow you to block gambling and betting category websites.
• Use your mobile carrier's parental controls. Most Bangladeshi mobile networks including Grameenphone, Robi, Banglalink, and Teletalk offer content filtering services that can be configured to block adult and gambling content.
• Enable Google SafeSearch and YouTube Restricted Mode on browsers used by children to reduce exposure to gambling-related advertising and promotional content.
• Never store your tigerbd password in a browser that a minor can access, and never share your account credentials with anyone under 18.
• Be open with children and teenagers about the risks associated with gambling. Research consistently shows that parental attitudes and conversations have a significant influence on young people's relationship with gambling.

Contact Our Responsible Gaming Team

tigerbd's responsible gaming team is a dedicated group of trained support staff — not a general customer service queue. When you contact us about a responsible gaming matter, your message is routed directly to a team member who has specific training in player welfare and safeguarding. We treat all responsible gaming enquiries with complete confidentiality and without judgment.

You do not need to be in crisis to contact the responsible gaming team. If you simply want to learn more about your options, check that your current deposit limits are appropriate for your situation, or ask a question about how self-exclusion works before committing to it, we welcome those conversations. Early conversations are almost always more effective than waiting until a situation has become serious.